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Tracey947
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Dial tone

Hello,
when I pick up the phone to dial out the dial tone is broken and makes a strange noise. I’ve tried 1571 and I haven’t set up voicemail. Can anyone tell me why the dial tone has changed?

many thanks 

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Lisa_CC
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Re: Dial tone

Hello Tracey947,

 

Welcome to our Community Forum and sorry to hear about the strange dial tone on your landline. Can I ask whether your phone is plugged into a wall socket or is it into the back of the Hub? If it's via a wall socket, can you plug your phone into a different wall socket or try a different phone to see if it behaves like that?

 

Can i ask whether it was sudden or has it happened like that after a change (such as a fault, feature added/removed) and can you try and describe the strange noise?

 

I'm sorry for the questions but I'm trying to get a better understanding so I can help.

 

Thanks,

 

Lisa

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Tracey947
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Re: Dial tone

Hi Lisa,

My phone is plugged into the wall and it was sudden. 
it’s finally been resolved and it turns out the voicemail. Someone had left a message and we didn’t know we had virgin voicemail. 

Thank you for your help. 
Tracey

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