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Dial tone for voice mail on landline not working

Howard93
Joining in

Hi,

I am no longer getting a change in dial tone to notify me that I have voice mail.

I rang 151 and described my issue and no help was offered.

Any help most appreciated

Regrds

Howard

3 REPLIES 3

Gareth_L
Forum Team
Forum Team

Hello Howard93.

Thanks for your post.

Sorry to hear you are no longer getting the interrupted dial tone when a message is waiting.

Can I please ask if you are still on the traditional landline socket, or have you recently been upgraded to our Fibre line?

Gareth_L

Gareth,

It is 350 meg coax to digital modem. Telephone socket on rear of modem is distributed via cables to 4 phones in house. The dial tone had been working since this installation was set up. It seems to have failed in the last week.

I renewed my contract with you a copuple of weeks ago.

Hope this helps.

Best Regards

Howard

Thanks for replying Howard93.

If you don't mind, I will need to send you a private message to pass security, as we will need to get one of our technicians to attend and take a look.

I do know that this will probably end up with a migration to our new fibre line. 

Full details of this are available here 
If you can check your logo at the  top right of your screen that would be great. 
Regards     
Gareth_L