Dial tone but cant make or recieve calls

[JasSK]

My landline was meant to move over yesterday but it doesn't allow me to make or receive calls. There is a dial tone but when I make a call it goes to busy tone and on receiving there's a message saying user is unavailable. The phone is connected into the router. Any help would be great. Thanks

[Paulina_Z · Accepted solution]

Hi @JasSK,

Welcome to our Community Forums! Thank you for your first post and I'm sorry that you're having some issues with your landline connection after moving your landline service over to our Home Phone Switchover. 

Have you been able to take a look at our Landline Faults page to see if this can help with your call issue?

If you're still having issues with making or receiving calls after these checks, please let us know and we'll be more than happy to look into this for you.

Thank you.

[JasSK]

Thank you, all resolved

[David_Bn]

Thanks for the update @JasSK, and we're pleased to hear this has been resolved for you. 

Do please feel free to come back to our Forums if any further faults emerge on your Virgin Media services.

Kindest regards,

David_Bn