That would be helpful, but good luck with it. Prayer may be more effective than calling VM at the moment (or indeed in normal times).
Be aware that if there was a default, you MAY be able to settle any outstanding debt if it hasn't been sold to a debt collection company or disappeared from VM's systems, but that won't erase the default, it'll add a flag that says "paid up three years late". If you can establish a reason why this occurred (eg iapcyberax comment on premature cancellation of the direct debit), then you can write to the three main credit reference agencies and ask them to add a "note of correction" up to 200 words to your credit file explaining what happened.
Do a search on "improving my credit rating UK", and stick to reputable sites like Money Advice Service, Moneyfacts and similar - don't believe companies saying that for a fee they'll repair your credit rating.
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Hi Alliebatch, thanks for contacting us regarding the negative impact on your credit report, this is not the experience which we want you to have with us. Have you raised a dispute on the credit report? Can you contact the text team on 07533 051 809 so that this can be looked in to ^Chris