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Default after phone not cancelled

Wimpawipa
Joining in

I cancelled my virginmedia package due to moving. 7 months later, I was contacted by phone about outstanding balance. I couldn't pass security questions due to me forgetting password. He said he would send letter to change password. This didn't happen. Following week, had email from credit reference agency informing me of late payment. Turns out my phone line wasn't cancelled, because I was in credit, they were using this towards the bill, only when this was used, I was contacted. So far, I was told because I wanted to port number to new company, and this didn't happen , my phone line stayed active at address I hadn't live at for over 7 months. Any help much appreciated

1 REPLY 1

Vikki_M
Forum Team
Forum Team

Hi @Wimpawipa

 

Thank you for your post and welcome to our community.

 

I am sorry to hear that.

 

I will send you a private message now so we can discuss this further securely.

 

Please look out for the purple envelope in the top right of the page and pop me a reply when you can. 

 

 

Vikki - Forum Team


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