My mother passed away in early August. I have sent on the Death Certificate and asked for the account to be closed. I have now been sent a bill, addressed to my Mum asking her to pay up until 28/8.
This follows an earlier request by me to close the account as her power of attorney (while she was alive).
I would like the bill closed as of 3/8/2020 and I will pay the balance.
Can I get a personal message and some help dealing with this. My efforts on email, phone and via the postal service have not got this resolved yet.
Our deepest condolences for your loss.
To prevent any further delay I will send you a private message now so we can look to getting this sorted for you.
Please look out for the purple envelope in the top right corner and reply when you can.