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Dead tone on landline

dmason197
Fibre optic

Sometimes I get a dead tone on my landline when making outbound calls?

But there isn't anything showing on the service status page regarding any outage?

Also the router statistics show Telphony (Ready)

So what could be causing the dead tone when I'm making any outbound calls?

Kind regards 

 Dean 👍 👍 👍 

4 REPLIES 4

Travis_M
Forum Team
Forum Team

Hi @dmason197

 

Thanks for posting on our community forum and sorry to hear about the issues you're experiencing with your landline service.

 

Are you noticing the tone issue occurs when calling certain numbers? Do you experience this at certain parts of the day? Please do provide us with an update so I can investigate further if needs be 🙂

 

Regards

Travis_M
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Hi

I don't notice this at any particular time of the day or night

It's an intermittent issue which can vary a lot between day or night

And I've noticed It happens more when I call mobile number more than landlines?

Its also something I've noticed only since upgrading the wireless router?

Kind regards 

 Dean 👍 👍 👍 👍 

Hi @dmason197

 

Thank you for your response

 

I am going to drop you a private message now to collect some more information and investigate further, please keep an eye on your inbox for a message from myself.

 

Regards

Travis_M
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


I'll reply once I recieve ur message?

Kind regards 

 Dean 😉😉😉