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Dead phone line, no dial tone

FrozenSp
Joining in

Hi

I came home yesterday afternoon (12/4) to discover my landline was completely dead.

This morning I’ve unplugged our normal answerphone and plugged directly into the main socket a no-frills 'BT Duet 210 v2', which also gets no dial tone.

Your service status page says it ‘can’t see any issues’ - I then start going round in circles on you help pages.

When I dial it from a mobile phone I get an engaged tone.

TY

Rich

2 REPLIES 2

Alex_RM
Forum Team
Forum Team

Hi Rich 👋

Thanks for posting, and sorry to hear you're having some issue with the line.

Thank you for checking the phone in the master socket already 😊 I've had a look at things from our side, and it does look like a technician is needed. 

I need to confirm a few details with you before I can arrange this, so I've popped you over a private message (purple envelope, top right hand corner) 

Alex_Rm

Alex_RM
Forum Team
Forum Team

Thanks for popping your details over via private message Rich 😊

I've arrange an engineer for you, you can view the time and date of the appointment via your online account here

Alex_Rm