Re: Dead phone line, can’t get through to customer service
Thank you for reaching out on our forums with regards to your landline issue. I'm really sorry that you've struggled to get in touch to resolve your loss of service.
I've run some line checks and it looks like we may need to get an engineer out to you. Could I just check first of all whether you've tried any alternative handsets or disconnecting and reconnecting your phone?
If neither of these have helped, you will definitely need a tech visit which I'm happy to arrange with you. I'll send you a private message to confirm the best slot, please head to the purple envelope in the top right corner to respond. If you try the steps above and are able to resolve the issue, you can just let me know here and there's no need to respond to my message.