Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with your landline at the moment, also thanks for letting us know that you have tried another handset to try and resolve the issues.
I have checked this on our system and we would need to send a technician out to resolve the issues.
The appointment can be arranged from here but would need to confirm a few details via a private message, that I will drop over in a moment. Please look out for the private message and we can get started.
Thanks for confirming your details via private message @Ghaddow23.
I have arranged a technician appointment to resolve your current issues, this can be tracked via your online account. Please sign into My Virgin Media and you will see your appointments on your account dashboard. However, this can take up to 24 hours to be updated.
There will be no charge for this visit unless:
• The technician diagnoses the faults as not being caused by our network/equipment
• The technician discovers that the fault or problem relates to your equipment
• The technician discovers that the fault or problem relates to any system that we are not responsible for.
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.