Dead landline

[Djoudi]

My landlines has gone completely dead. I've tried unplugging, trying a different phone etc. If anyone tried to call me the call just gets dropped.

I've been round in circles on the website, and it wants me to phone, but I have no landlines. Please someone help, as I need this line working as my son is an emergency worker.

[Steven_L]

Hey Djoudi,

Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with your landline at the moment, I have looked into this and we will need a technician visit to resolve the issues.

I can arrange the appointment from here but would need to confirm a few details via a private message, that I will drop over in a moment. Please look out for the private message and we can get started.
Kind Regards,
Steven_L

[Steven_L]

Thanks for confirming your details via private message @Djoudi. 

I have arranged the appointment, and you can track your engineer appointments online. Simply sign into My Virgin Media and you will see your appointments on your account dashboard. However, this can take up to 24 hours to be updated.

There will be no charge for this visit unless:
• The technician diagnoses the faults as not being caused by our network/equipment 
• The technician discovers that the fault or problem relates to your equipment
• The technician discovers that the fault or problem relates to any system that we are not responsible for.
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.

Kind Regards,
Steven_L