Dead landline

[RichardPickett]

My 'phone has been out of order all day. I was told that it would be fixed by 4:00. It is now 4:20 and I still have no 'phone.

[Hayley_S]

Hello @RichardPickett,

Welcome back, thanks for posting.

I am sorry for the issue with your landline.

We have engineers on it at the moment, the estimated fixture time is showing as the 24th 4pm. But this is subject to change, if there are any unforeseen circumstances.

Many thanks,

[RichardPickett]

This really is a very poor service

Problems with television catch up, e-mail not working and now telephone

And I apparently just have to accept it with a 30 day time limit if I want to change to another provider

And I have been told that due to essential work there may be prblems on the 30th

[Hayley_S]

Hello @RichardPickett,

I understand that you are not happy with this, have you visited our code of practice? Also our Auto compensation scheme.

We will be doing everything possible to get this working again, I am sorry for the inconvenience caused.

Many thanks,

[RichardPickett]

Tank you Hayley
Somehow I suspect that the loss of the land line does not count as a total loss of service
I do not have a mobile 'phone so this is really inconvenient.
I look forward to seeing what tomorrow brings
Best wishes
Richard

[Hayley_S]

Ah I see, sorry for that @RichardPickett.

I do hope it is resolved for you by tomorrow, we can check on this again for you if not.

Many thanks,

[RichardPickett]

I am very pleased to be able to tell you that my landline was working at 18:15
Thank you

[RichardPickett]

I am very pleased to be able to tell you that my landline was back at 18:15 yesterday evening

Thank you

[Kath_F]

Hi RichardPickett, 

Thanks for coming back to us in the Community to update us. 

We're glad that your landline is working for you again. 

If you have any further issues, don't hesitate to come back again. 

In the meantime, take care and have a great weekend. 

Thanks,