on 23-06-2022 16:19
My 'phone has been out of order all day. I was told that it would be fixed by 4:00. It is now 4:20 and I still have no 'phone.
on 23-06-2022 16:27
Hello @RichardPickett,
Welcome back, thanks for posting.
I am sorry for the issue with your landline.
We have engineers on it at the moment, the estimated fixture time is showing as the 24th 4pm. But this is subject to change, if there are any unforeseen circumstances.
Many thanks,
New around here? To find out more about the Community check out our Getting Started guide
on 23-06-2022 16:39
This really is a very poor service
Problems with television catch up, e-mail not working and now telephone
And I apparently just have to accept it with a 30 day time limit if I want to change to another provider
And I have been told that due to essential work there may be prblems on the 30th
on 23-06-2022 16:43
Hello @RichardPickett,
I understand that you are not happy with this, have you visited our code of practice? Also our Auto compensation scheme.
We will be doing everything possible to get this working again, I am sorry for the inconvenience caused.
Many thanks,
New around here? To find out more about the Community check out our Getting Started guide
on 23-06-2022 16:50
on 23-06-2022 16:53
Ah I see, sorry for that @RichardPickett.
I do hope it is resolved for you by tomorrow, we can check on this again for you if not.
Many thanks,
New around here? To find out more about the Community check out our Getting Started guide
on 24-06-2022 07:05
on 24-06-2022 07:05
I am very pleased to be able to tell you that my landline was back at 18:15 yesterday evening
Thank you
on 24-06-2022 08:04
Hi RichardPickett,
Thanks for coming back to us in the Community to update us.
We're glad that your landline is working for you again.
If you have any further issues, don't hesitate to come back again.
In the meantime, take care and have a great weekend.
Thanks,