I've been told that my home phone will not receive any income calls and hasn't for the past few days, I can make out going calls, I've tried ringing VM no answer, I've tried the WhatsApp helpline but apparently the bot doesn't deal with landlines, how am I meant to get this resolved please 🤷
Answered! Go to Answer
A warm welcome and thanks for posting on our community forums. We're sorry to hear that you're currently unable to receive any incoming phone calls on your landline.
We did have an issue reported, but this has now been resolved.
Can we ask if you have rebooted your hub since you last posted. You can do this by with the switch at the back of your hub at the bottom left corner, this can sometimes resolve any issues with calls.
You can also check the self-help link here https://www.virginmedia.com/help/landline/landline-not-working.
Please try the above first and come back to us if further help is required.
Kind regards Jodi.