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Dead landline after speed "upgrade"

Joining in

I've spent time over the last 3 days trying to get our landline working again.

We were told broadband and phone may be affected because of an "upgrade" in the area (totally unnecessary as we had good speeds) on 9/11/2922.

The broadband came back by the evening but the phone has not worked since.

I keep tryin status check on the app (ioS), and online

Shows no problem. Obviously cannot use 150 so many times used 03454541111, it throw you off after answering all questions, say it will do a test, and call back in 10 minutes and it will tell you the result. It DOES NOT!   If you just hang on it cuts me off. 

How can I get someone to do something




Forum Team
Forum Team

Hi wjohnm, thanks for the message and welcome back to the forums. 

I am sorry to hear that the landline is not working at the moment and I will send you a private message so that this can be looked into further for you. 

Please look out for the purple envelope. 

Kind regards, Chris. 

On our wavelength

I encountered a similar 'test' issue after my phone was cut off in error.

As far as Virgin Media's equipment was concerned, everything was working fine, as there was no longer a phone service associated with the account.

I recommend to go to retentions which I think is option 1, option 4, option 4. At least you get to speak to a person, although the quality is variable. Some give entirely the wrong information.

Good luck.

Forum Team
Forum Team

Hi wjohnm, thanks for messaging us via PM. 

I am glad to see that this is on the way to becoming resolved and let us know how it goes. 

Kind regards 


Technician came and did a lot of tests. Replaced a couple of joining bits and a socket. Thorough job of testing. And it seems ok now.




Hi John, thank you for returning to the thread to keep us updated! 

Hopefully its all now sorted! Just let us know if there is anything outstanding you still need our support with, and we will be happy to help. 

All the best!