on 11-09-2023 21:33
Hi
I've come back from a few days away and my land lines are all dead with no tone. I have various phone and all of them are the same. I've tried looking all over the app and website and checked all the hardware is connected. I can't find anything wrong or any reason for the fault. I've been unable to find a number to contact Virgin and obviously cant used the home phone. So I'm posting on this forum in the hope somebody can help me. My elderly parents have been without a phone line for the days I've been away making it difficult to organize medical visits and return calls from the doctors. Please help.
Thank you
Jus
on 12-09-2023 08:10
Hey @justinbatchelor, thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏼
I'm sorry to hear about the issues with the landline that you are experiencing. 😞
I will assist you further on this and get you the support needed.
I will send a private message.
Kind regards,
Ilyas.