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Dead land lines

Joining in


I've come back from a few days away and my land lines are all dead with no tone. I have various phone and all of them are the same. I've tried looking all over the app and website and checked all the hardware is connected. I can't find anything wrong or any reason for the fault. I've been unable to find a number to contact Virgin and obviously cant used the home phone. So I'm posting on this forum in the hope somebody can help me. My elderly parents have been without a phone line for the days I've been away making it difficult to organize medical visits and return calls from the doctors. Please help. 

Thank you 



Forum Team
Forum Team

Hey @justinbatchelor, thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏼

I'm sorry to hear about the issues with the landline that you are experiencing. 😞
I will assist you further on this and get you the support needed.
I will send a private message.

Kind regards,

Forum Team

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