I have been a customer since the days of Telewest but this is my first encounter with the Virgin pantomime cast:-
January 23rd land-line dead, TV & broadband OK we reported our land-line (normal copper cable) was dead – auto response - problems in area fix within 48hrs
25th Jan, land-line still not working ~ contacted Virgin via telephone support . Checks carried out, fault identified as outside home. Promised repair again within 24 ~ 48hr
Feb. 6th 10 days later still no land-line. Contacted tech support again who they would send dongle and transfer our number to fibre optic. TV & broadband OK
Another 48 hrs , dongle arrived but not compatible with old super hub. No top grey socket.
Repeated pantomime with telephone support who said I need an engineer visit but none available until 21st of March.
21st March engineer arrived and told us we could not use the old hub and swapped it for a super hub 3.0 with appropriate connections. TV & broadband OK Engineer said fibre phone connection would activate within 30min ~ 1hr of his visit.
1hr later no phone connection.
3hr later no phone connection.
22nd >24hrs no phone connection. Contacted telephone support Pantomime repeated and we were promised connection by midnight.
Thursday, 23rd of March 09:00 no land-line phone connection.
7:00 p.m. exactly two months since loss of service all Virgin has accomplished is moving us from a dead copper telephone line to a dead fibre optic line and sapping my will to live with their automated support line.
Friday 24th March- 16:00 Still no land-line but a message from Virgin. Yet another engineer visit is arranged for Monday 27th I suspect the engineer will say everything is OK but the connection requires activating back at Virgin.
- Is it just me or is Virgin’s support this bad for everyone?
