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Dead Virgin Phone - Told To Contact BT ?

I left BT to become a Virgin customer in March.      My number was ported over.                               

My phone worked well until two weeks ago when it became impossible to make or receive calls.       

An engineer was unable to fix it today (24.10.20)                                                                               

He spoke to Virgin faults on his phone and I was told that Virgin had lost my ported number and that I must contact BT to re-instate the number so that Virgin could port it over again.                         

What the....  ?    Has anybody else been told to do this ?  

Firstly - This sounds like nonsense.                                                                                                   

Secondly  -  Shouldn't Virgin Faults be doing this ?                                                                         

Thirdly - Why should BT re-connect my old number when I am not even their customer.

However, I did contact BT via my mobile phone -  because my Virgin landline is dead.  I sat in a queue for 50 minutes.  Eventually got through - had a 30 second conversation with a guy who didn't think it was possible to do then he transferred me.  I sat in another queue for 25 minutes and got cut off.   (All at my expense.)     I wont be doing that again.   

Virgin - HOW do I get my phone fixed - with my original ported - vital - phone number ?

One VERY angry, unhappy customer.  (Soon to be ex ?)

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