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Deactivate virgin 1571 answer machine please

Can someone help . Have been trying deactivate this 1571 answer machine from my fathers phone. Dam thing kicks in after 4 rings not enough time for an 84 yr old to get to phone . Got his own answer machine but Virgin kicks in before his and its  getting him very confused esp now folk saying tney tried ring you but got answer machine an message saying it’s full???

he never used 1571 didn’t even know it existed

have sat on end of a phone waiting for assistance and given up, got more chance getting a meet arranged with the pope than get tnrough on phone.

he just wants his 1571 deactivated! Can’t be that difficult, can it??

andy P

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Re: Deactivate virgin 1571 answer machine please

Hi Andypelsall, 

Really sorry you're having some issues with 1571, this isn't good. 

I can appreciate the frustration of speaking to the team and not getting this resolved. 

We can certainly help with this from here, I'll just need to pop you a personal message and we'll take it from there. 


Emma_C - Forum Team
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