A warm welcome to our Community Forum webster-trussel and sorry to hear about the damaged cable. Can you clarify where the damage is? Is it in your garden or on the street? Also may I ask whether you had an engineer install or a self install and have activated your equipment?
Do let us know so we can make the necessary arrangements.
Thanks @webster-trussel. I've had a look at your details using the information we have on here and have arranged for an engineer to take a look at it and get you back up and running. You can find the appointment details via your online account online account and see it under Menu and Track Order and you can also re-arrange it there if necessary.