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Lferguson86
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Damaged VM cable - no landline phone

Hello

I have tried 4 times to speak to someone to book an engineer as the VM cable that supplies the landline phone is damaged. We can't make or receive calls.

Each time I ring from my mobile I get to the "It's taking more time than usual to run our tests... ring back in 10 minutes for your results" I ring back and have to go through the whole process again!

How do I book an engineer please?

Thank you

Linda Ferguson

 

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Zach_R
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Re: Damaged VM cable - no landline phone

Hi @Lferguson86,

Thank you for your post and welcome to our community forums. We're here to help.

I am so sorry to hear of this issue that you're facing. Is it possible for you to provide us with a photo of the cable damage that you're referring to, please?

Thanks,
 



Zach - Forum Team


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Lferguson86
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Re: Damaged VM cable - no landline phone

Hi

 

Here is a photo. Cable damage.jpg

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Zach_R
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Re: Damaged VM cable - no landline phone

Hi @Lferguson86,

Thank you for providing that. Am I right to assume that this cable is located outside in your garden?

Thanks,
 



Zach - Forum Team


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Lferguson86
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Re: Damaged VM cable - no landline phone

Hi

 

Yes it is. It's the cable from the cable box in the street that then goes to the brown box on the outside of the house.

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Zach_R
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Re: Damaged VM cable - no landline phone

Hi @Lferguson86,

Thank you for confirming that for me.

I'm going to send you a private message in a few moments. At your convenience, please respond to this so that we can take a few details and proceed from there.

Thanks,
 



Zach - Forum Team


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