Thanks for coming back to me Slatt, and I'm terribly sorry to hear of the difficulties you've faced with the landline services.
Can you tell me if the landline is now working, or if the required work is currently being carried out?
In regards to the refund, we are part of the automated compensation scheme that's been put in place by our regulators, which requires our system to detect losses of services and will then refund customers £8.00 per day for no service beyond the initial 48 hour period, after you've advised us of the fault
For more information on the scheme, feel free to check out this handy link
Kindest regards,
David_Bn