Customer service email?

[Pammi_T]

I need to contact Virgin about my home phone. I know exactly what the problem is, and I'm not looking for advice on that.

Without spending the earth on a phone call from my mobile, is there an email address anywhere I can use? I can't find one.

[jb66]

No, virgin don't have an email address for that

[Carley_S]

Hi Pammi_T

Welcome to the community. 

Sorry to hear you're having issues with your home phone at this time. We are more than happy to help if you'd like us too. We do not have an email but if you prefer to contact us directly you can call 0345 454 1111 or 150 form a Virgin Media landline. 

[Pammi_T]

Thanks yes I know Carley, the problem is I can't phone them from my home phone and I do not want to pay the Earth calling them from my mobile. 

Kind regards,

Pam T

[Pammi_T]

Do they have an email address for anything at all ? because I can't phone them from my home phone and I won't be able to until I've contacted customer services. Catch 22!

[Shark008]

You could try the contact us complaint form but It doesn't look like they ever respond any time soon. https://my.virginmedia.com/my-cases/make-a-complaint

[John_GS]

Hi @Pammi_T - we don't use email as a contact method. If you can advise us what the issue is with the home phone, we can assist you in sorting this out 🙂

Best,

[jb66]

Perhaps you need to review your sim card provider as 0345 numbers shouldn't cost much if at all

[Pammi_T]

Hi @John_GS my landline has never been connected since I switched back to Virgin. I did not find this out for a few days after the installation. I did have a physical landline connection to Virgin but it seems to have been removed. I think I know when this may have happened but it wasn't Virgin who did it. I wasn't bothered because I don't normally use my landline anyway. However I dialled my own number recently to see if voicemail was on and it is on. Of course I have no way of turning it off because my phone does not work. I also have no way of checking to see if anybody has left any messages. This could be a bit of a problem for any relatives who may have left a message and who think I'm ignoring them! So I really need to get this sorted out as soon as possible but I just simply don't know how. I don't use Virgin mobile either even though a free SIM was included in my package.

[John_GS]

Thanks for coming back to us - I'll send you a PM now to assist further.

Best