You send me a letter to contact your Customer Service Dept to book an engineer to update my Emergency Back Up line but it’s impossible to contact this dept by phone ?
Can you explain the secret of how to do this then please
Thank you for your post and welcome to the community.
I'm sorry for any issue you've had in getting through to the team.
I am happy to take a look into this.
I will private message you now to confirm your details.