I believe my phone line is crossed with someone else.
Since signing up for Virgin Media I have received periodic phone calls for someone else.
This has included a relative of the person they were trying to contact who read out my exact home phone number.
There have also been calls from a care agency and a wheelchair company about referrals and arranged appointments that the individual has made. I’m concerned that this person may not be receiving these important phone calls.
What can I do to investigate this and ensure my phone line is not crossed with someone else’s, or my phone number duplicated?
Are the people making these mis-directed calls all trying to get in touch with same person when they phone you?
Outside of a technical fault causing the problem, could you be getting calls for the previous user of your current VM number? Landline phone numbers are recycled from one customer to the next with a gap in between before they are reused. Alternatively someone may have mis-typed their own number when signing up to different services.