I need to book an engineer to look at my phone line which is crackling. I have had an engineer previously who said it was the outside cable being too old. I have had Kier change the outside cable and they said someone else would come to sort out the crackling that was still happening when they left. I have heard nothing.
Sorry to hear about the crackling telephone. I've taken a look into this using your forum details and gone ahead and arranged the soonest visit with an engineer - you will find confirmation via your online account (virg.in/myVM) and can reschedule from there if needed.
Following our conversation via private message, a technician appointment has now been scheduled to investigate this matter further.
For security reasons I cannot disclose the time/date of this appointment booking publicly, but you can check this via your My Virgin Media online account where you can also reschedule to a more convenient time if needed.
If you or anyone else in the property exhibits flu-like symptoms or tests positive for COVID-19 in the interim, please reschedule accordingly.