Thank you for coming back to me @James41.
We are going to need to get another engineer to come and put this right.
I am going assign it to the management team so we can get a senior engineer out, this way we can make sure it is complete it this time around.
I will also email the area field manager with the information that you have provided me with regards to Kelly's completing the outside work.
Please confirm you are happy for me to book this for you?
Kind regards,
Zak_M