Crackling phone line

[Senga1]

Two weeks of crackling phone line. I have a dial tone which also crackles. Can’t hear when calling or receiving. Status says no issues? Help!

[Alex_RM]

Hi Senga1,

Thanks for posting and welcome to our community 🙂

Sorry to hear you've had some issues with the line, I've had a look at things from my side and can see an engineer is needed.

Before I can arrange this I'll need to confirm a few details with you, I've popped you over a private message for this (purple envelope, top right hand corner)

Alex_Rm

[Alex_RM]

Thanks for popping your details over to me via private message 🙂

I've arranged the engineer visit for you now, you can view the time and date of the appointment via the online account here

Alex_Rm