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James41
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Crackling noise on one phone line

Hi, I have two phone lines coming into the house on one phone number. One of the phone lines has a constant crackling noise. I have tried the other phone in the socket and it still crackles loudly. The service status on virgin website says everything is fine.

Should I get an virgin engineer out or not?

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David_Bn
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Re: Crackling noise on one phone line

Thanks for your post on our Community Forums James and a very warm welcome to you!

 

Sorry to see you've been experiencing a crackling noise on the phone line. 

 

Is this happening on the master socket or is this via an extension?

 

Can you also tell me if you've been able to try both handsets on the master socket without the other handset connected to the extension socket?

 

Kindest regards,

 

David_Bn

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James41
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Re: Crackling noise on one phone line

Hi David

The fault is happening on the master socket. I tried the other phone on the master socket with no phone connected to the extension.

Thanks

James

 

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David_Bn
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Re: Crackling noise on one phone line

Thanks James

 

I've booked you a technician to take a closer look at this for you.

 

Details of the appointment can be found via your self-care account - virg.in/myVM

 

You'll be able to reschedule the appointment if required. Do please come back to us if you need any further assistance

 

Kindest regards,

 

David_Bn