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Majenta
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Crackling noise on Virgin landline

Hello

I’ve had cracking on my home landline for a while now and it finally got so bad I brought a new handset.

Only to discover the fault is still there.

There is nothing else plugged into the line and was using cordless phones around the house. 
I have tried for several days to get through to Virgin but have been cut off as they cannot hear me - also tried my mobile but that seems to cut off after 70mins anyway and have now run up a bill to pay there too!

The self test on the web site times out and there seems little alternatives than phoning prom the contact pages.

I’m hoping someone will be able to get back to me through here with more luck.

Fingers cross

Jenny

 

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JitteryPinger
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Re: Crackling noise on Virgin landline

Hi Jenny,

Sorry your not having much look reaching the Virgin Team, it does sound like you have a fault on the phone line outside of your control, this will require a technician to visit and check out the line.

Hang on here and hopefully a member of the Virgin Media team will get back to you shortly though this may take a few days.

If I've helped please let me know 🙂 Matt

A 10+ Year Virgin Media veteran, been here through the Up's and the Down's and Down's....
Gigabit 5G Vodafone 5G EE BQM Hub 4 BQM Hub 3 BQM Hitron CGNV4 BQM TT BQM

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Zak_M
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Re: Crackling noise on Virgin landline

Good afternoon @Majenta 

 

Welcome to the forums and thank you for taking the time to post. 

 

I am sorry to hear that you have had some issues with your landline. 

 

Are you able to let me know, is your landline connected to you hub or via a wall socket? 

 

Kind regards,

Zak_M

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Majenta
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Re: Crackling noise on Virgin landline

Hi Zak

My landline is connected via wall socket. 
Thanks

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Zak_M
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Re: Crackling noise on Virgin landline

Thank you for confirming that information for me. 

 

I think we are going to need to get an engineer out to check over things. 

 

So that I can look further into this for you I am going to need to drop you a PM.

 

Kind regards,

Zak_M

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