Hey Elsje, thanks for reaching out on our help forums and a warm welcome to our community.
We're sorry to hear you've had issues with your broadband and landline, we can see you've been affected by an area outage that may cause intermittent service atm.
Based on our latest updates our engineer is on site and working on resolving this currently, we're expecting this to be fixed by 6pm today.
For further updates on this please check our service status page here or call at 0800 561 0061 to get them.
You can also register to receive the updates via SMS or email so you know first once cleared.
This could have an impact to your landline or TV as well, please do keep us posted and tell us if you're still experiencing an issue after the problem is fixed.
We're here to assist further where needed! 🙂
