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Message 11 of 18
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Re: Crackling/ breaking audio land line

Hi masai, 

Thanks for coming back to us on this and apologies to hear this is still an issue. 

I think the best thing to do at this point is get an engineer out to look at this.

I have sent you a private message. Just click on the little plum envelope at the top right hand side of the page to access your inbox.
Thanks,

Kath_F
Forum Team



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Message 12 of 18
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Re: Crackling/ breaking audio land line

Hi

Having had 3 engineers out already regarding this what will the 4th one do?

when I spoke to 2nd line support on Sunday they are waiting for an update from Huawei. 

Anything on your system regarding this?

if you think another an engineer visit will resolve this please arrange for Saturday. 

 

Thanks

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Message 13 of 18
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Re: Crackling/ breaking audio land line

hi did you get this sorted , ive just signed up and getting the same problem , breaking up at my end but they can hear fine 

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Message 14 of 18
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Re: Crackling/ breaking audio land line

Hi  Davidoneman,

 

Welcome to our Forum and sorry to hear you're experiencing landline issues during calls.

 

Can you give us more information about your calls please?

 

Does it break up regardless whether you dial out or receive calls?

Have you tried a different handset?

Does it break up immediately or after a few seconds/minutes?

When you pick up the handset, what happens? is it crackly or noisy when not on a call?

 

Thanks,

 

Lisa

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Message 15 of 18
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Re: Crackling/ breaking audio land line

Hi as soon as you press to make a call its noisy , and when on a call it just keeps breaking up , the other person can hear fine . Its a new install . Does it need certain phones or should any phone work , i am trying to get hold of another phone to test 

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Message 16 of 18
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Re: Crackling/ breaking audio land line

Do you have an adapter at the back of the Hub connecting the phone? The different phone to test with should be able to plug into the adapter for example.

 

Please keep us updated.

 

Thanks,

 

Lisa

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Message 17 of 18
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Re: Crackling/ breaking audio land line

Hi yes its got the adaptor in the back of the hub

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Message 18 of 18
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Re: Crackling/ breaking audio land line

Thanks for confirming, have you been able to try a different phone to see if the issue is the same with the phone or the actual line?

 

Regards

Steven_L

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