Virgin Media Community

[carlwicker]

RE: Crackling bad phone line, now no dailtone, no way to contact support.

Replaced with new phone, issue persists.

VM online chat no longer available in browser, no way to contact support.

please advise... I cant believe VM support is this bad I have to post on a **bleep**ing forum about it.

Please advise.

Carl.

[Matthew_ML]

Hello carlwicker, thank you for reaching out and a warm welcome to the community. I am so sorry to hear about your phone line issues.

I want to look into this personally for you, so please can you keep an eye on your PM and look our the purple envelope. Thanks 

[carlwicker]

K, thanks, Im waiting for your message.

[Matthew_ML]

Hey carlwicker, thank you for getting back to me.

I am very happy we managed to get your issues resolved by sending a tech out.

Okay this is all booked in for that day, you will get a call / SMS from the techs when they are on route.

Also thank you letting me know this, I will get it flagged to the relevant team. Thanks