My parents are also with Virgin and for the past couple of months, their phone line has had a crackling sound on it.
At first, we thought it would go on its own, but it’s been a good while now and it needs to be fixed. I have tried other phone lines calling my parents, but everyone has the same issue.
Is it possible to get an engineer to take a look at their phone line?
Go to Answer
Hi there @MarkyUK
Thanks for your post. Sorry to hear your parents are having issues with their landline at the moment and that they haven't been able to get through to the team.
I can take a look in to this for them - I'll message to take some details 🙂
Hollie - Forum Team
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Thanks a lot Hollie, I appreciate your help 🙂
I've sent you the details you have requested
You're very welcome @MarkyUK - the tech is all confirmed for them. Please pop back and let us know how the visit goes and if they need any further help with the account.
Have a great rest of the week and stay safe 🙂