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BertWilliams65
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Correct wiring for multiple extensions on VOIP setup?

I have a 6 bedroom home in which a large number of rooms each have an RJ11 faceplate which are all wired back to a central RJ11 'patch panel' in a cupboard.

I have my Virgin SuperHub 3 (in modem only mode) in the same cupboard. It has the Virgin VOIP stuff enabled for telephony and I can plug a single phone into the back of the Virgin Super Hub to get a telephone connection.

My question is:

What is the best way to connect the SuperHub to my RJ11 patch panel such that all of my rooms have a wired telephone extension? The SuperHub only has 2 telephony ports. Is it possible to buy an RJ11 1-to-8 splitter or something like that?

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Paul_DN
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Re: Correct wiring for multiple extensions on VOIP setup?

Hi BertWilliams65,

 

Thank you for reaching out to us in our community and a very warm welcome to you.

 

When it come to additional handsets we dont recommend more than 4 on a traditional line and 2 on a Docsis, any handset's you get have to be Docsis ready.

 

There are RJ11 splitters available however this isn't something we recommend.

 

Regards

 

Paul.

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Anonymous
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Re: Correct wiring for multiple extensions on VOIP setup?

any handset's you get have to be Docsis ready.??

What is Docsis ready. It was my understanding that any standard phone can be connected to the rj11 on the hub.
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Roger_Gooner
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Re: Correct wiring for multiple extensions on VOIP setup?

Only the TEL 1 port is active.

You can certainly try a splitter but VM won't help you if it works poorly.

--
Hub 3.0, TP-Link Archer C8, TP-Link TL-SG108S 8-port gigabit switch, V6
My Broadband Ping - Roger's VM Broadband Connection
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tap876
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Re: Correct wiring for multiple extensions on VOIP setup?

Further to this Paul, would it work to use an extension lead on an incoming BT port to the Virgin media box 9I havent tried it but wonder if it is worth trying)/  We dont have 6 rooms with extensions but do have a couple

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Rachael_F
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Re: Correct wiring for multiple extensions on VOIP setup?

Hi tap876,

 

Thank you for reaching out with your query. We'd usually recommend starting a new thread to avoid confusion, but this may be relevant to the original poster as well.

 

As our network is separate from the OpenReach network used by BT, you would not usually be able to use any form of BT socket with our services.

 

If you have a set of modern cordless handsets, you should find that you only need to connect the main base station to our hub and can locate the other secondary devices around your home without any need for additional sockets.

 

If you only have older corded handsets which need to be connected individually, you would need to look at getting Virgin Media extension sockets installed which would often come with a £99 callout fee. I hope this information helps, please let us now if you have any further questions.

 

Thanks,

Rachael

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