Converted to digital line, emergency backup kit failed

[pogit1]

After a landline fault my home phone line was converted to a digital line (against my wishes) at 1am this morning I was woken to my life line saying phone line disconnected, the installed mobile back up clearly isn’t working as it should! 

anyone else experienced this?

there is no option in the faults reporting process to declare that you have both a broadband connected phone line and an emergency backup unit that has failed.

Prettypointless emergency kit if it fails!  Please escalate this as a matter of urgency!

[Lee_R]

Hi @pogit1 thanks for getting back to us.

Any developments or announcements etc, would be posted here.  Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Please bear in mind, you can manage your account from here. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. 
Regards
Lee_R