Hi sorry was very annoyed at silly o’clock this morning.
My standard VM lane line was faulty and converted to a CV2 (?) line on Friday a installer came and also installed a Burnside TX2 celluar backup (Virgin Media Sim) against my wishes but was told I would still be able to use the phone line if broadband went down.
I asked the install at the time of a that was true and b if he had installed items in correct order as the third party life lane was before the cellular back up, meaning it wouldn’t work, he insisted it would.
At 1 am this morning my third party life line woke me stating there was a problem with the phone line this was supposed to be impossible.
There was planned VM work midnight to 6am so I want t to worried but knew the backup should of kicked in and it had not.
Having an electronics and telecoms background I was able to sort the system out and put it in the right order HUB, backup cellular, lifeline, phones. This should of been done and checked by the installer not me at 1am thankfully it wasn’t a real emergency just planned cam maintenance.
I wired the the system up correctly I now have no BBlandline (fault in the area Tbf by 6pm) but the cellular back works at life line and phone level. However it’s useless because it only allows 999 calls.
which means no access to
Lifeline call centre / contacts
111 Urgent medical care
105 power cut line
123 talking clock
0800111999 gas leak emergency line
116123 Samaritans etc
08008003333 Virgin Medias crisis partner helpline scope.
other priority registered services such as water.
I know to a lot of people it seems like moaning but it really isn’t people are given priority access to services for a reason and taking that away from them shouldn’t happen.
After speaking with VM this morning an EBULL system is being installed which I’m told isn’t the cellular device already fitted but a fully working emergency phone line. If anyone can provide a link or clarification of what exactly that is I would be grateful.
again I want to stress that while this seems not important to many and I will point you have a mobile for this is not a valid argument people still have home phone lines primarily for emergency use which means being able to call anyone anytime easily.
There’s little point in having a big red emergency button that links you to a specialist that has your needs on screen if all you get when you press it is
an open line. (That’s how VM installed it)
a you can only make emergency calls message that’s interrupted by you need to top up message
neither of which would help a person on the floor pressing an emergency lanyard requiring urgent assistance.
I can’t believe this system is being installed in vulnerable peoples homes. I’m able to deal with tech a lot of vulnerable people can’t!
Sorry for the rant but this is so important!