Virgin Media Community

[peeturdee]

Hi all. I had my broadband and phone activated following a house move yesterday. Broadband is fine and dialling out is fine. 

When dialling my house phone on my mobile I get a continuous uninterrupted tone on my mobile and my virgin home phone doesn’t ring. I have tried with 2 phones and its the same for both. 

My phone is plugged in to tel port 1 on my Hub 3. 

I have called VM but it has not moved forward. 

[peeturdee]

 Edit. Different issues for different phones. Vodafone and Three to Virgin landline, continuous tone, no ring on mobile or landline. 

[Zak_M]

Good afternoon @peeturdee. 

Welcome to the forums and thank you for taking the time to reach out to us. 

I am sorry to hear that you have had some issues with your landline. 

I have just taken a quick look over the account, are you still having issues with receiving incoming calls? 

Kind regards,

Zak_M 

[peeturdee]

I am Zak. Not sure if my number ported correctly or not but still as per the original issue. I spoke with the technical team yesterday and was informed that someone from porting would call me yesterday. Sadly they didn’t. 

[Zak_M · Accepted solution]

Thank you for coming back to me. 

I will pop you over a PM so that I can get some account information. 

Kind regards,

Zak_M

[peeturdee]

Thank you. This is now resolved. 

[Chris_W1]

HI peeturdee, we are glad to hear that this is now resolved. Please let us know you need anything and have a good day. ^Chris