Virgin Media Community

[Grace10]

Hi,

How do you get hold of a landline to hub connector? Not received one and my landline no longer works.

Thanks

[Client62]

VM should supply it.

from eBay it is one of these ... BT Socket to RJ11 Plug 

[Ashleigh_C]

Hi there @Grace10 

Thank you so much for your post to our community forums and welcome to the team, it's great to have you here.

I am so sorry that you have not yet had your adapter, have you had a message from us to say the change over is happening soon? 

[Grace10]

Hi,

I'm not sure if I received a letter but definitely have note received an adaptor. Tried calling to request one but nothing has arrived.

[Ashleigh_C]

I'm sorry to hear that and thank you for popping back to me and I am so sorry to hear that. 

Let me take a look for you via a PM and see what we can do. I will pop you a PM across now, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 
 

Thank you