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Connecting landline

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GH13
Just joined

on ‎10-07-2022 10:13

Do I need to plug my phone directly into the Virgin box, or can I route it via the BT wire and BT boxies in the house?

In short, the Virgin box is a long way from where we want our home phone located. But one option is to use an extension cable to connect one box near the hub, and then leave the current phone where it is. Is that possible?

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nodrogd
Very Insightful Person
Very Insightful Person

‎10-07-2022 10:24 - edited ‎10-07-2022 10:25

You can get VM to link your hub to your house master socket if you have extensions. If you are a new customer & not part of the existing customer migration to 21CV, this will usually trigger the £25 non-fault callout fee.

The other alternative is to look at multiple handset cordless DECT phones, where only the wireless base unit needs to sit near the hub.

VM BB TV Landline. Vonage 2nd line. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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nodrogd
Very Insightful Person
Very Insightful Person

‎10-07-2022 10:24 - edited ‎10-07-2022 10:25

You can get VM to link your hub to your house master socket if you have extensions. If you are a new customer & not part of the existing customer migration to 21CV, this will usually trigger the £25 non-fault callout fee.

The other alternative is to look at multiple handset cordless DECT phones, where only the wireless base unit needs to sit near the hub.

VM BB TV Landline. Vonage 2nd line. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

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Vikki_M
Forum Team
Forum Team

on ‎10-07-2022 10:38

Hi @GH13

 

Thank you for your post and welcome to our community.

 

I am sorry if our engineer was unable to find a suitable route for the cables for you.

 

If you would like us to assist in arranging an engineer appointment for you, please let us know here and we would be happy to do so.

 

Please pop back to us when you can. 

 

Vikki - Forum Team


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