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Emmyloubee
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Connecting landline phone (handset) to Hub 3

Hello, I need to connect the phone to my Hub. I didn't have phone when everything was installed. so wasn't given the cable to connect. Spoke to Virgin on phone and they sent me an Ethernet cable........? 

Now can't get hold of a human to talk to. 

Is there a cable or adapter I can buy? 

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Zak_M
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Re: Connecting landline phone (handset) to Hub 3

Good afternoon Emma,

 

Welcome to the forums and thank you for taking the time to post, 

 

I am sorry to hear that you have had some issues with connecting your landline. 

 

Do you know if you are set up for 21CV, (landline via the hub), have you checked the traditional landline port to see if you get a dial tone. 

 

Kind regards,

Zak_M

 

 

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Emmyloubee
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Re: Connecting landline phone (handset) to Hub 3

Yes I've tried the traditional landline port. No dial tone. 

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Steven_L
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Re: Connecting landline phone (handset) to Hub 3

Thanks for your response @Emmyloubee.

I have looked into your account and can see that you have an issue that would need a technician to resolve.

I can arrange the appointment from here but would need to confirm a few details via a private message, that I will drop over in a moment.

Regards,

Steven_L

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