I've been a Virgin/NTL/Cable & Wireless customer for 20+ years and have had Broadband and Landline throughout. I now want to connect our home phone to the Hub 3 since its location is now more convenient than the Virgin phone socket which is a room we seldom use.
I started by connecting our phone (a relatively new Panasonic) via a BT to RJ11 adapter to the Hub but got no dial tone and a 'Check the Line' message - or suchlike.
I then logged into the Hub settings and noticed that Telephony was disabled. Thinking that this could simply be switched remotely, I called Customer Services and was advised that I needed to 'buy a docsis' phone otherwise it wouldn't work. Although not a concept I was familiar with (and buying a new phone seemed a hell of an overkill), I thought I would go away and Google it.
That revealed nothing other than providing me with an understanding as to what docsis is. Telephony is still switched off on the Hub.
Has anyone else been through this process sufficient to be able to provide clues as to the way forward? If Telephony was/could be switched on is it reasonable to expect that it would work? For what it's worth we are in a Blue (rather than Purple) zone although I have been led to believe that that shouldn't make any difference to the desired objective.