Virgin Media Community

[kheath1]

I am trying to retain my TalkTalk landline number (originally BT) by porting it to my Virgin account. The VM engineer who came to repair a fault with my VM landline assured me that this was possible. I called 150 and eventually spoke to someone who was very helpful and explained that I would have to speak to someone in the "porting" department who would begin the process. Unfortunately when he put me through to that dept.a message told me that this number had changed and suggested i phone 150!!

I took a deep breath and phoned back on 150. This time I was told that it I had to phone TalkTalk  and they would do it. This is not the way round that they suggest on the Ofcom website. Before I potentially waste time phoning TalkTalk could a Virgin forum monitor confirm what the process is?

Thanks in advance

[apcyberax · Accepted solution]

vm have to request the number port.
you must also have both the vm and talktalk lines active for the port to happen

[kheath1]

Thanks for the quick reply apcyberax. The first VM guy I spoke said that was the case too. I'm going to leave the forum open for a while. Hopefully a VM paerson will see this and offer to progress this (I noticed that this had happened for some other folk).

Thanks again

[Zak_M]

Good morning @kheath1 

Welcome to the forums and thank you for taking the time to post. 

Providing that the talktalk line is active we are able to port the number over to us,  we are able to action this from here to save you having to call again. 

Do let us know how you would like to proceed. 

Kind regards,

Zak_M 

[kheath1]

Hello Zak,

This is really great thanks for the reply. I'm just about to QuickStart Install a V6 drive to replaced my aged Tivo. On completion of this I was dreading having to phone and start the whole porting conversation again.

The talktalk landline is still active and I'd like to stop paying for it as soon as poss! So if you could start proceedings quickly that would be great. Let me know how to get the talktalk details to you. Thanks again Zak

kh

[Zak_M]

No problem at all. 

I am going to drop you a PM so that I can get some account information. 

Kind regards,

Zak_M 

[kheath1]

Thanks. Really appreciate it