I am trying to set up a VOIP phone (Grandstream GXP2170) for Home Office use.
My setup is as follows:
My Hub 3 is in Modem mode
My Modem connects to my Ubiquiti Pro 4 Security Gateway (Router)
My Grandstream phone is connected via RJ45 Ethernet connection.
My Gateway (Router) assigns an IP address to my Grandstream Phone fine and gives me all the local data e.g weather and other gimmicks. However, I am unable to get a dial tone.
The phone itself says "Account is not registered" but I don't know who I have to register it with if anyone. I have recently had Virgin Media Oomph installed and the line was tested ok by the engineer using his phone as I didn't have the new phone at the time.
As this isn't a product that we provide there is limited amounts that we are able to advise on this other then making sure that you are connected to the VOIP service? Have you tried using a normal phone to make sure that you are?
The phone wouldn't need to be registered with us. it might be the manufacture of the phone that you would need to register it with.
There is one thing not clear from your question: Do you want to set the GXP up to use with your Virgin Media "Home Phone" account? Do you want to set the GXP to access and use another alternative VoIP provider? I can help with the second of these.
You have your Grandstream correctly connected to give it an internet IP address. By copying that IP address into your browser (Note: your computer should also connected to your router) you should be able to access and set the phone up. Private Message me if you need further help.
I would like to use the new VOIP phone as my home phone line provided by Virgin Media. I am not looking to use the VOIP phone with any other provider although I am currently as I can't find out if it is possible to use my VOIP phone with Virgin Media and the Oomph account I have.
The VOIP phones works perfectly with Yay.com but I would like to use it with Virgin as I have a Phone line with them through the Oomph package.
A normal phone works ok when connected via an RJ11 port. I would like to use the VOIP phone to make and receive calls using the home phone line associated with my Home Virgin Media Oomph account.
Welcome back to our Community - sorry that you're having some confusing and issues with your landline.
After locating your account we can see that you are already set up for our VOIP landline. All is showing active and working from this end; we can see it's been around 2 days since your Hub was rebooted and all signal levels are looking to be tip top.
As long as a standard handset is working in the phone socket on your Hub then your landline is working. As you are having issues with a 3rd party device only, that is not something we can advise or assist with but our Community may be able to make suggestions.
The terminology is getting somewhat confused in this topic. VM use VOIP technology to bring a residential landline phone service to the VM hub but the customer receives that phone service via the 'TEL1' socket on the back of the hub. The 'TEL1' socket emulates the behaviour of a standard telephone socket and it is via that route that VM provides the landline service and charges you for it.
It sounds as if you have got your VOIP phone working successfully but AFAIK you can't use your VM residential service/account to make true VOIP calls with a true VOIP phone and be billed for that via VM. You need to be signed up with a VOIP service provider to do that who will connect and route your VOIP calls and make the appropriate charges. It sounds like you have already managed to do this with Yay.