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rthompson141
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Compensation

I was unable to use my landline phone for 6 days because of a fault not of my making,It also cost me £15 Of credit on my pay as you go Vodaphone mobile, trying to sort this problem out. What form of compensation can I expect from Virgin.  Rob

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Beth_G
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Re: Compensation

Hi Rob,

 

Thanks for posting on the Community Forums.

 

I'm sorry to hear you recently experienced a fault with your landline phone and had to purchase credit so that you were able to make calls.

 

We do have an Automatic Compensation Scheme in place, which means that a credit will automatically be applied to your account if you have suffered a total loss of service for over 48 consecutive hours. Once the credit has been applied, it will come off your next monthly bill. You can find out more about our Automatic Compensation Scheme here.

 

If you have any other questions, please don't hesitate to ask.

 

Beth

Beth
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