on 08-05-2021 19:59
Anyone know what handsfree cordless phones are compatible with the superhub 3
on 10-06-2021 09:08
@douglasharrold wrote:Does anyone from Virgin actually act on any complaints?
Sounds like you have multiple issues going on here as part of a planned move by VM to the 21CV connection.
VM state that they will reconnect your extensions as part of that process
https://www.virginmedia.com/help/home-phone/virginphone#whatishappening
so they should have done that unless they have given you a clear and valid reason why that could not happen. I am not sure why you have ended up with a new phone number. That doesn't sound right either.
If you have the adapter out of the back of the hub, you should be able to plug in one of your existing phones into that and test if it works fully or not for calls in/out and a working caller display/ringing sound. At least you would know if your phone was OK or not for use with 21CV.
I think the forum team need to dig into this a bit deeper for you and advise you what is going on and also look at getting your existing extension socket(s) re-enabled.
on 10-06-2021 09:10
Hi douglasharrold,
Yes we do help with complaints. I'd be happy to private message you and can you can tell me about it.
Cheers,
Corey C
on 10-06-2021 13:48
Goslow, Thank you again.
Old phone was plugged into router by technician via adapter, did work yesterday. No attempt was made to connect via socket, option of moving router not even considered. Today is a different matter. Can phone 150. who tell me they are improving the service and all phones tv and broadband will be out of order until 3 hrs ago
New phone number is apparently a temporary measure until they can transfer my old number from the previous supplier,who was, you,ve guessed it Virgin. latest is a message telling me that they are going to let me have my old number back again.
Was first told this on the 17th May, so strangely have no faith in the accuracy of anything I am told.
10-06-2021 14:25 - edited 10-06-2021 14:26
@douglasharrold
Sounds like VM are part way through completing the move to 21CV so you should allow that to work through to whatever deadline they have given for it to be fully completed.
If you have tested the existing phone direct into the back of the hub (on your temporary number) and you are happy that it fully worked OK (you can ring in/out on it OK, caller ID works and it makes a ringing noise for an incoming call) then there should be no reason that you have to go to the expense of buying new phones. VM should have reconnected your extension socket to allow that to happen and your existing phones to work as they did before but linked in to the new 21CV hub phone connection.
@Corey_C (who is one of the VM forum team/VM employee) has offered further assistance at message #12 above, if you require that, via a private message (not in the public domain on the forum). If you don't get your original number back and/or you need the phone socket re-enabling then he should be able to assist with that. The VM forum team can usually provide more useful assistance than the telephone route for problems which are dragging on and becoming complicated.
on 10-06-2021 18:35
on 10-06-2021 18:47
You have done all you can yourself. One of the VM forum team will need to pick this up and advise you further on progress and the issues you have been having.
They won't phone you but they should respond on here first and will then probably send you a private message on the forum to get your details etc.