Virgin Media Community

[MSK41]

No dial tone on elderly mother landline, Lifeline attached, so will not operate if emergency.

Clicking on line only, service status for post code says ok, how do I get individual line checked?

[Ayisha_B]

Hi @MSK41,

Welcome to our Community Forums and thanks for posting.

I am sorry to hear there's no dial tone on your mother's landline. 

I'll pop you a PM now so we can locate the account and look into getting this resolved asap. 

Please keep an eye out for the purple envelope icon in the top right hand corner of your page for my message 🙂

Speak soon!

[Ayisha_B · Accepted solution]

Thanks for coming back to me via PM @MSK41

So glad the landline is working again 🙂

If you need any further assistance, just give me a shout. 

Enjoy your evening!