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frogman9
On our wavelength

on ‎16-12-2022 12:10

Been notified that our landline will be changed over on 26th January...OK our hub is upstairs and we'll need it moved downstairs only problem is that you cannot get throught ot someone to arrange this phoning 150 is a waste of time .....who do I contact.

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8 REPLIES 8

Akua_A
Forum Team
Forum Team

on ‎16-12-2022 12:23

Hi @frogman9,

Welcome back to our community forums and thank you for your landline switchover query. Sorry to hear you are having issues when trying to get in touch. We want to do our best to assist in your hub move. In this case, I have sent a private message. Please look out for the purple envelope and provide a response when you can.

Thanks,

Akua_A
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs
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Kain_W
Forum Team (Retired)
Forum Team (Retired)

on ‎20-12-2022 13:39

Hi frogman9,

Akua is currently out of office so I've assigned this to myself to pick up.

I've dropped you a PM so we can discuss further.

Regards,

Kain
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frogman9
On our wavelength
In response to Kain_W

on ‎20-12-2022 15:49

Hello Kain

I haven't received a PM from you 

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Kain_W
Forum Team (Retired)
Forum Team (Retired)
In response to frogman9

on ‎20-12-2022 15:52

Sorry about that, 

You should now have one in your inbox.

Regards,

Kain
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nodrogd
Very Insightful Person
Very Insightful Person

on ‎20-12-2022 15:55

@frogman9 wrote:

Been notified that our landline will be changed over on 26th January...OK our hub is upstairs and we'll need it moved downstairs only problem is that you cannot get throught ot someone to arrange this phoning 150 is a waste of time .....who do I contact.

Your hub can be wired to your existing master socket by a technician. Just had this done myself at no cost. Hub is on the first floor, master socket on the Ground floor. Luckily had some convenient wiring from a previous installation near the hub, which was used to back feed the existing run from the front wall omni-box to the existing master.

VM 350BB 2xV6 & Landline. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Cable customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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frogman9
On our wavelength
In response to nodrogd

on ‎23-01-2023 16:05

Well two days to go tomorrow before our Hub switchover and no one fron Virgin has been in touch regarding moving our router to a downstairs phone socket...is anyone else waiting ?

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Alex_RM
Forum Team
Forum Team
In response to frogman9

on ‎23-01-2023 16:25

Hi frogman9,

Thanks for posting 🙂

So I can take a look at this for you I've popped you over a private message (purple envelope, top right hand corner) to get a few more details from you.

Alex_Rm

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Alex_RM
Forum Team
Forum Team

on ‎23-01-2023 17:16

Thanks for joining me via private message frogman9, 

Glad I was able to help 🙂

Alex_Rm

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