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Itishlil
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Classified as secondary user although I'm the only user. Can't use my email account to see the bill

I cannot get access to my bill because I'm classified as a secondary user.  I'm the only user. The bill goes to my nearly 3 years dead husband, although I have always paid it even when he was alive. I get notification of the bill's arrival and amount, but nothing else. I'm finding it impossible to get Virgin Media to change this, even though they say I am the sole account holder.

Help is really needed with this. Thanks in advance of this.

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David_Bn
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Re: Classified as secondary user although I'm the only user. Can't use my email account to see th...

Thanks for your post on our Community Forums @Itishlil, and a very warm welcome to you!

 

Sorry to hear of the issue you've been having when trying to view your bill

 

Check out the purple envelope in the top right hand corner for a private message from me

 

Kindest regards,

David_Bn