Welcome to our Community Forums! Thank you for your first post and I'm very sorry to hear that your elderly parents have been put in this position and that a call was made to the emergency services from their landline number.
Unfortunately, there is no live call log that we can check on accounts. As well as this, a call log would only list that a call was made, not who made the call. Was there anyone else present at the property during this time?
If this happens again, we can investigate this further to ensure that there's no crossed line on your parent's landline which is causing these issues.
Please let us know if there's anything else we can do to help and support you and your family.
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Thanks Pauline. Apologies for my poor spelling in my earlier post, I tried to edit it!
There was indeed someone at my parent's house, a carer.
I am out of Europe on holiday at the moment, so can't easily communicate with the carer ( it was the video doorbell that alerted me to the incident).
Hopefully the call will show on the call log on the next bill. Maybe just an innocent mistake, but all a bit strange.
When it comes to calls on the bill it will only show calls over 50p, you can add itemised billing to the account which would then show any chargeable calls moving forward.
If you wish to add this when back all you need to do is give us a call on either 150 from a Virgin Landline or Mobile or 0345 454 1111 from any other phone.
Take care and enjoy the rest of your Holiday.