Since 01/06/21 my phone line is not working, I have done all the necessary checks, no problems have been detected, and also unable to book an engineer as phone line not working and virgin not taking on line bookings, phoned the 0345 number from my mobile which is not virgin, waited 25 mins in queue and gave up. HELP!
Thank you for getting back to me and for checking.
Would you be able to tell me if your landline phone is plugged into the main socket or an extension socket? A main socket will have a logo on it, whereas the extension will not.
If you're plugged into the extension, please plug the landline phone into a main socket and let us know if this helped get your dial tone back.
Do you have any other pieces of equipment connected to your landline phone socket? Is it more or less than three?
If you're currently at home, please try the following steps:
Check the phone is seated in the base unit correctly & powered ON.
Remove all other equipment connected to telephone sockets.
Unplug the phone and check another phone directly into the main socket ensuring this is a VM socket and not one with a BT or Sky logo. If no alternative handset is available then ensure the original phone is plugged into the main socket with no other pieces of equipment being plugged in.
When you've tried the above steps, please let me know if your issue has been resolved, or if it's still ongoing. 🙂