Menu
Reply
Rpaulapickle
  • 2
  • 0
  • 0
Joining in
142 Views
Message 1 of 4
Flag for a moderator

Check phone line message

After not using my landline for a few years, I recently bought a new phone but it is displaying ‘check phone line’. I’m not sure if I have installed it properly because there is not fault on the line. I bought an RJ11 lead and tried with that but still doesn’t work. I’ve tried following the installations guide on the website. Could it be a fault from the box outside to my house as opposed to a fault from virgin to my box?

 

0 Kudos
Reply
Corey_C
  • 3.46K
  • 187
  • 272
Forum Team
Forum Team
120 Views
Message 2 of 4
Flag for a moderator

Re: Check phone line message

Hi Rpaulapickle,

 

Thanks for your post an welcome to the Community Forums. Sorry to hear that you're having issues with the landline.Are you still having issues with your phone? Are you able to try another phone socket? I'm running remote diagnostics and could not detect any faults with the line.

 

Thanks

Corey C

0 Kudos
Reply
Rpaulapickle
  • 2
  • 0
  • 0
Joining in
111 Views
Message 3 of 4
Flag for a moderator

Re: Check phone line message

Hi, I only have one socket. Still not working.

 

0 Kudos
Reply
Corey_C
  • 3.46K
  • 187
  • 272
Forum Team
Forum Team
108 Views
Message 4 of 4
Flag for a moderator

Re: Check phone line message

OK, I'll send you a PM shortly so I can get your details.

 

Cheers,

Corey C

0 Kudos
Reply